Executive Protection Customer Service

Executive Protection Specialists 

BE MORE THAN JUST A “GUARD” Executive Protection specialists in the corporate environment have to do more than just “guard” the principal. executive protection specialists should be friendly and non-threatening as well as attentive to the needs of the principal. executive protection specialists in the corporate environment must ensure that they provide a caring approach on the job. You will not be changing your professional executive protection skills. You should, however, be increasing your interpersonal skills, meeting the principal’s expectation of service and providing him or her necessary creature comforts when possible. People under stress need comfort.  Genuinely care for your principal’s comfort. For example, ensure the principal has access to refreshments within the executive limo and cold towels, if available (such as in first-class commercial airlines). Ensure the local newspaper, Wall Street Journal and other periodicals are available for review.

ENSURE YOUR CLIENT IS SECURE & COMFORTABLE Ensure the principal’s physical environment within the executive limo is comfortable with no obtrusive noises or smells. Keep alert to the principal’s feelings and sensitivities. Ensure that the principal does not feel frustrated or irritated about anything you can change or influence.  You should widen your concept of principal care within the corporate world.  executive protection specialists should avoid the pitfalls of cell phone discourtesies by placing their cell phones on silent/vibration mode at all times while on assignment.

THE CARING HANDS OF A PROFESSIONAL Providing principal care does not mean to the point of being a butler. You are and always will be the principal’s last line of defense. However, if you provide maximum service, minimum intrusion and positive action, you will achieve optimum principal care.  You should do this so your principal will realize that he or she is in the hands of a caring professional. This is the preferred style of operating on international executive protection assignments and for many highly successful corporate executive protection firms. It’s not an option.    Keep Safe & God Speed, Doc Rogers